1. Introduction

Eulogize Memorials, Inc. and its related entities (“Eulogize”, “we”, “our”, “us”) (3828 Kennett Pike, Suite 212, Greenville, DE 19807-2331) respect your privacy and are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, and disclose your data. By accessing our website (www.eulogizememorials.com), contacting us, or using our services, you agree to the terms of this policy and consent to the processing of your personal information in accordance with U.S. laws and applicable international laws.

2. Information We Collect

We collect personal information directly from you, from third parties, and automatically when you use our services. This includes:

• Contact Information: Name, email, phone number, address
• Demographics: Age, gender
• Employment Information: Occupation, employment history
• Interaction Records: Communication logs, service usage data
• Technical Data: IP address, device identifiers, browser type, pages visited, and analytics logs
• User-Generated Content: Photos, videos, obituary text, or other materials uploaded

We do not sell or rent personal data to third-party advertisers.

3. Legal Basis for Processing

We process personal data under the following legal grounds:

• Consent: When you give us permission to collect and use your data.
• Legitimate Interests: To improve our services, analyze usage, and maintain security.
• Legal Compliance: When required by law or legal process.

4. How We Collect Data

We collect data through:

• Direct interactions (e.g., sign-ups, customer inquiries, memorial creation)
• Automated technologies (e.g., cookies, tracking pixels)
• Third-party sources (e.g., service providers, partners)

5. Data Retention

• We retain personal data for 90 days after the last account activity unless retention is required by law.
• Users may request extended data retention for memorial content.
• Inactive content may be removed after 90 days, with notice provided before deletion.

6. Security Measures

We implement industry-standard security protocols, including:

• AES-256 encryption (for stored data)
• SSL/TLS encryption (for data in transit)
• Restricted access to personal data (only authorized personnel)
• Breach notification: Users will be informed of security breaches within 72 hours.

7. How We Use Your Data

We use personal data for:

• Providing and improving services (e.g., memorial video creation, customer support)
• Fraud prevention and security monitoring
• Research and internal analysis to enhance our platform
• Processing employment applications

We do not use personal data for third-party advertising.

8. Data Sharing & Third Parties

We may share personal data with:

• Service providers (e.g., cloud storage, payment processors)
• Professional advisors (e.g., legal consultants)
• Regulatory authorities (when required by law)
• Business transaction partners (e.g., in case of mergers)

Third-party providers are contractually required to protect your data and cannot use it for their own purposes.

9. International Data Transfers

Your personal information may be transferred to and processed in the United States and Australia.

Where required, we use Standard Contractual Clauses (SCCs) or other safeguards to ensure compliance with EU, UK, and Canadian privacy laws.

10. Compliance with Privacy Laws

We comply with the following regulations:

• California (CCPA/CPRA)
• Virginia (VCDPA)
• Colorado (CPA)
• Texas (TDPSA)
• Utah (UCPA)
• Canada (PIPEDA)
• European Union (GDPR)

11. Cookies & Tracking Technologies

• We do not engage in third-party behavioral advertising.
• We use cookies to enhance your browsing experience and collect usage analytics.
• Users may manage cookies via browser settings or our "Do Not Sell My Personal Information" link.

Google Analytics

• We use Google Analytics for service improvement.
• Users can opt out via the Google Analytics opt-out tool.

12. User Rights

All Users

• Request access, correction, or deletion of personal data.
• Manage marketing preferences and cookie settings.

California, Virginia, Colorado, Texas, Utah Residents

• Access your data
• Correct inaccuracies
• Request deletion
• Opt out of targeted advertising

📩 To exercise these rights, email us at: info@eulogizememorials.com.

13. Children’s Privacy

• Our services are not intended for individuals under 18.
• We do not knowingly collect personal data from children under 13.
• If we discover a child’s data was collected, we will delete it immediately.

14. Policy Updates & Notifications

• We notify users via email and a prominent website notice at least 30 days before major changes.
• Continued use of our services after changes indicates acceptance.

15. Contact Information

For questions or privacy-related requests, contact us:

📧 Email: info@eulogizememorials.com
📍 Address: 3828 Kennett Pike, Suite 212, Greenville, DE 19807-2331
📞 Phone: 1800-947-0964

16. Legal Disclosures & Enforcement

We may disclose personal information:

• To comply with legal obligations (e.g., court orders, subpoenas).
• To protect our rights and users from fraud or abuse.
• In the event of a corporate transaction (e.g., mergers, acquisitions).

We are not responsible for third-party privacy practices linked from our website.